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- Manage leads and the CRM.
- Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
- Re-assigning leads to an agent once appointment is set.
- Daily monitoring of agent activity.
- Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
- Create Lead Database for backup in case something happens with the CRM.
- Database and Pipeline Tool Management.